This fully digital onboarding model ensures a swift, paperless experience eliminating manual processes and repeat visits.
Whether activating an eSIM in-store or obtaining a standard physical SIM, customers can now enjoy a seamless journey that reflects the ease and efficiency of today’s digital lifestyle.
The process is designed to be fully digital and effortless.
Upon scanning the in-store QR code with their smartphone, customers are directed to a HUTCH digital platform where they can either activate an eSIM instantly or complete a quick form to request a physical SIM to your doorstep.
This eliminates the need for return visits, paperwork, or manual handling, ensuring a frictionless onboarding experience that meets the expectations of today’s connected consumers.
Beyond accessibility and affordability, this partnership introduces a new era of customer-centric mobile service delivery.
Customers no longer need to visit different locations to purchase a smartphones and obtain a mobile connection.
HUTCH and Singer collaboration has brought the full experience under a single roof.
By combining HUTCH’s advanced connectivity solutions with Singer’s island-wide retail presence, the partnership offers a one-stop destination for mobile needs, streamlining the journey from device purchase to network activation.
Additionally, this collaboration brings exclusive benefits to HUTCH customers, including special discounts on entry level smartphone devices under the HONOR and ZTE brands to accelerate digital inclusivity and make cutting-edge technology more accessible.
Hamdhy Hassen, Chief Marketing Officer of HUTCH Sri Lanka, stated:
"At HUTCH, our focus is on empowering people in the digital era helping them embrace digital services that can transform their lives.
Our partnership with Singer is a significant step in this journey expanding reach and simplifying mobile access, be it getting an instant eSIM connection, a QR-powered SIM delivery or even the first upgrade to a smartphone on a concessionary basis It’s all about enabling customers to move forward. "
Janmesh Antony, Marketing Director at Singer Sri Lanka PLC, added:
"Singer has always prioritized offering cutting-edge technology and convenience.
Partnering with HUTCH reinforces our shared vision of delivering value-driven solutions.
Now, customers can access both premium mobile devices and seamless connectivity in one place."
With digital onboarding at its core, this initiative reinforces our commitment to expanding service accessibility, improving convenience, and delivering meaningful value to customers across Sri Lanka.
By digitizing how customers connect, HUTCH and Singer are together shaping the future of mobile service delivery.