Strategically redesigned and relocated within Maharagama, the upgraded facility marks a significant milestone in Singer’s ongoing journey to elevate service standards across the island.
Commenting on the revamp, Mahesh Wijewardene, Group Managing Director of Singer Group of Companies, stated,
“Newly done up Maharagama Service Centre reflects Singer’s unwavering focus on putting the customer first.
After-sales service is a critical pillar of our brand promise, and these enhancements are designed to deliver a more seamless, efficient, and pleasant experience for our customers while reinforcing the trust they place in Singer.”
The revamped service center is designed around personalized customer care, supported by a team of highly trained technicians and service specialists with deep product expertise.
This ensures accurate diagnostics, faster turnaround times, and reliable solutions across a wide range of consumer electronics and home appliances.
A dedicated spare parts counter at the center provides customers with convenient access to genuine components for globally recognized brands.
As the authorized service partner and exclusive agent for many of these brands, Singer continues to ensure quality, authenticity, and reliability in every service interaction.
Highlighting the service transformation, Kasun Udayanga, Deputy Director – Service & Process Development, said,
“This revamp goes beyond infrastructure upgrades.
It represents our commitment to smarter service delivery through process optimization, technology integration, and customer-centric design.
From reduced waiting times to enhanced service transparency, every improvement has been implemented with the customer’s convenience in mind.
The center now features a state-of-the-art Queue Management System (QMS) implemented by improving service flow.
Customers can also enjoy a comfortable lounge area, while an upgraded Call Management System ensures prompt and effective handling of all service inquiries.
Extending convenience beyond physical locations, Singer has also introduced the Singer Care App, available on Google Play and the Apple App Store.
The app enables customers island-wide to book repairs, track service progress, and access product information anytime, offering a truly connected and hassle-free after-sales experience.
With the revamping of the Maharagama Service Centre, Singer Sri Lanka PLC continues to set new benchmarks in after-sales service, reinforcing its position as a trusted household brand committed to innovation, reliability, and customer satisfaction.
